Healthcare Provider FAQ

 
Topics:

1. What information am I allowed to search for?
2. Can I share my account with my assistant or colleague?
3. Why do I have to agree to a liability statement every time I conduct a query?
4. Why am I not able to log on?
5. What do I do if I get locked out of the system?
6. Why am I not getting any results from my queries?
7. How can I save a copy of a report I run?

 
What information am I allowed to search for?

You are only allowed to search information regarding patients under your care. The PDMP collects data on Schedules II, III, and IV controlled substances.

 

Can I share my account with my assistant or colleague?

No. System users are prohibited from sharing access information (user name and password) with any other individual or entity including medical assistants, staff, and co-workers. Oregon law prohibits PDMP sub-accounts and account sharing. Should any violations of user name login and password security be identified, the PDMP will revoke the user’s access to the system.

 

Why do I have to agree to a liability statement every time I conduct a query?

System information is protected health information. The liability statement is a reminder of this fact and prompts you to take measures to maintain confidentiality and preserve the privacy of your patient’s information.

 

Why am I not able to log on?

If this is your first time logging on, review the instructions emailed to you when you were approved for an account. Make sure your log in user name is correct and you are entering your password and not your PIN. If this is not your first time logging in, call the Help Desk at 866-205-1222 for assistance if you continue to experience difficulty.

 

What do I do if I get locked out of the system?

Contact the Help Desk at 866-205-1222. You will need your PIN. Once you have been verified as the account holder, you will be sent an automated system email notification with a temporary password that must be changed before you can log back onto the system.

 

Why am I not getting any results from my queries?

Make sure the patient information you are entering is correct. Additionally, pharmacies only just began submitting data on 6/1/2011, and some pharmacies are still configuring their systems. Your patient’s information simply may not have been reported yet or your patient might not have received any Schedule II, III, or IV controlled substances since 6/1/2011.

 

How can I save a copy of a report I run?

After you query the system, click the “Generate Report” button in the top right-hand corner of the screen. The report will be saved under “View Query Status” for 14 days. To retrieve the report click “View Query Status,” click the “Job Sequence ID” of your report, and then click “Open” to view the PDF report.